Spectrum Speech Pathology Online Store, specialised speech pathology
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Spectrum Speech Pathology Online Shop Terms and Conditions

All products available through our online store are recommended by our team of professional speech pathologists.

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

Payment Options

Payment can be made via Pay Pal, Visa, Mastercard, Bankcard and Direct Debit.


All prices are in Australian dollars ($AUD), are inclusive of GST and current at the time of printing.

Shipping/Postage Costs

All items purchased will be sent via registered post to ensure all items are received.

Shipping cost (within Australia) is a flat rate of $13.50 per order and will be calculated automatically at checkout. Quotes for other destinations can be obtained by email.

Free postage for orders over $100.00   (Australia only).

Delivery Address

Unfortunately we are not able to post to PO Box addresses as all items are sent by registered post only and require a signature as proof of receipt.

Handling Time

All goods will be dispatched within three business days of receipt of payment.

Order Cancellation

Orders can only be cancelled within  24 hours of being placed.  To cancel an order please email within the required period.

Returns Policy

Returns will only be accepted if items purchased are faulty, or become faulty within a reasonable period of time after purchase.

Please inspect your orders promptly for any damages or defects.

If order arrives damaged please make contact within 48 hours for return authorization to be processed.

Damaged items must be returned unopened & in original condition.

Returns are not accepted for change of mind so please order carefully.

Collection of Personal Information

We only collect personal information that is necessary to conduct business as an online retailer of goods. The personal information collected consists of the information you give us when placing an order for the purchase of the products we supply. This personal information will include your name, address and contact details.

Security of Personal Information

The Spectrum Speech Pathology store is secured by Verisign SSL, the most trusted and secure choice for website security. We take your online security very seriously so that you are safe to search, browse and buy through our store.

Using and Disclosing Personal information

We respect your privacy. Personal information is collected for the express purpose of providing you with the products you wish to purchase and for us to supply these to you. We do not share or sell any customer information. We will not, at any stage, disclose information unless such a disclosure is required and authorised by law.


Every effort has been made to make this website as accurate as possible. Due to possible computer variations we cannot guarantee the appearance or colour of our products as they appear on your screen.

We may at times make changes to our product availability, details or pricing. As soon as such changes are made we shall endeavor to show this on our site.

If you have any queries or questions regarding any of our ordering policies please don’t hesitate to contact us for clarification.